Professional Workplace & Service Standards
These Service Guidelines are designed to maintain a professional, respectful, safe, and ethical working relationship between Employers, Workers, and Get My Maids. All clients are expected to follow these standards throughout the service period.
1. Zero Tolerance for Discrimination
Get My Maids maintains a strict zero-tolerance policy against any form of discrimination based on:
- Caste
- Religion
- Language
- Region
- Ethnicity
Any discriminatory behavior, comments, or actions may result in:
- Immediate termination of services
- Permanent blacklisting from future services
2. Respectful Conduct
Clients are expected to treat all workers with dignity, professionalism, and respect at all times.
The following behaviors are strictly prohibited:
- Shouting or aggressive behavior
- Insulting, humiliating, or abusive language
- Threats or intimidation
- Physical or mental harassment
Any violation may lead to immediate suspension or termination of services and, where necessary, may be reported to the appropriate authorities.
3. Safe & Professional Working Environment
Employers must provide:
- A safe and secure workplace
- Respectful and professional treatment
- Fair working conditions
- A healthy and dignified environment
Workers must not be subjected to unsafe, hostile, or exploitative conditions under any circumstances.
4. Basic Facilities & Living Conditions
Employers must ensure that workers are provided with the following basic facilities:
- Proper utensils, including a plate and drinking glass
- Access to clean drinking water
- Proper sanitation and hygiene facilities
- Hygienic and sufficient meals
For live-in workers, employers must additionally provide:
- Safe and suitable sleeping arrangements
- Basic daily living facilities
- A clean and respectful living environment
5. Privacy & Personal Rights
Clients must respect the personal dignity and privacy of workers at all times.
The following are strictly prohibited:
- Monitoring workers during rest periods or in private spaces
- Retaining original identity documents, certificates, or personal belongings
- Violating personal boundaries or privacy
Violation of these standards may result in suspension or permanent termination of services.
6. Job Description & Scope of Work
Employers must clearly communicate all duties and responsibilities before the worker joins.
Workers must not be required to perform:
- Dangerous or hazardous tasks
- Heavy lifting beyond reasonable limits
- Duties outside the agreed job role
- Tasks not previously discussed and approved
Any significant change in responsibilities must be communicated to Get My Maids in advance.
7. Additional Duties & Overtime Policy
Additional duties beyond the agreed scope of work may only be assigned through mutual consent.
Workers are not obligated to perform repeated overtime without proper discussion and approval.
Where overtime becomes frequent or excessive:
- An overtime charge of ₹100 per hour may apply.
8. Parties, Guests & Special Events
Clients must inform workers in advance regarding:
- Parties
- Family gatherings
- Celebrations
- Guests staying at the residence
Any additional workload or responsibilities arising from such events must:
- Be discussed in advance
- Receive the worker’s consent
- Include fair additional compensation where applicable
9. Working Hours & Rest Periods
Workers are entitled to reasonable working hours and adequate rest.
Employers must ensure:
- Daily rest breaks and no long working hours from morning to night without breaks
- 10–11 hours of uninterrupted rest within every 24-hour period
For live-in workers:
- A minimum 1–2 hour afternoon rest break must be provided.
10. Medical Responsibilities
House helpers are not trained medical professionals unless specifically hired as caregivers or patient attendants.
Workers must not be asked to:
- Administer medication
- Perform medical procedures
- Handle medical emergencies beyond their training
11. Restricted Duties
The following duties are not included under standard house help services unless specifically agreed upon in advance:
- Pet care or pet handling
- Heavy lifting
- Gardening or outdoor maintenance
- Deep cleaning services
- Cleaning high-risk or elevated areas
- Vehicle washing
- Full-time childcare responsibilities
- Hand-washing undergarments
- Body massage or oil application services
12. Laundry Guidelines
Standard laundry responsibilities do not include extensive hand-washing of clothes.
The following guidelines apply:
- Only specific garments may be hand-washed upon mutual agreement
- Hand-washing of undergarments is strictly prohibited
- Employers are encouraged to use washing machines for personal garments where possible
13. Work Location Restriction
Workers are assigned to one household only.
Services may not be:
- Shared across multiple homes
- Extended to relatives’ houses
- Used outside Bangalore without prior approval from Get My Maids
Violation of this policy may result in immediate service termination.
14. Financial Confidentiality
Employers must maintain professionalism regarding financial matters.
Clients must not discuss:
- Placement fees
- Salary arrangements
directly with the worker.
All financial discussions must remain confidential and professional.
15. Commitment to Professionalism
At Get My Maids, we are committed to building a culture based on:
- Trust
- Respect
- Professionalism
- Safety
- Ethical working relationships
These guidelines are established to ensure a fair, respectful, and professional environment for Employers, Workers, and the Service Provider alike.