Client Services
Guidelines.

Setting the benchmark for professional home-care in India through mutual respect, clear boundaries, and unwavering integrity.

Reliable Care

Professional

Trustworthy

Ethical Conduct & Safety

The Foundation of Our Relationship

Zero tolerance for racism and discrimination:

Any bias based on caste, religion, language, region, or ethnicity is strictly prohibited and will result in immediate service termination and permanent blacklisting of the client.

No verbal or physical abuse:

Shouting, threats, insults, or physical harm toward house helpers are strictly prohibited. Any abusive behavior will lead to immediate cancellation of services and may be reported to relevant authorities.

Fair and dignified treatment:

House helpers must always be respected and valued as professionals. Clients are required to provide a healthy, safe, and respectful working environment that upholds dignity, fairness, and mutual trust.

No retention of IDs or documents:

Clients are prohibited from keeping house helpers personal IDs, certificates, or original papers. Such violations of worker rights will lead to immediate service suspension, penalties, and possible legal consequences.

Privacy and safe working conditions:

House Helpers’ privacy must be respected, with no monitoring in private spaces or rest hours. Employers must ensure a secure, respectful, and safe environment is maintained at all times.

Extended Work Locations:

House helpers are employed for one household only. Their services cannot be shared in Bengaluru or extended outside Bangalore. Any violation of this rule will lead to strict action or termination.

Rest Time:

House helps must receive 10–11 hours of uninterrupted rest daily.

Adequate downtime ensures well-being, energy, and enthusiasm, enabling them to deliver quality care and service while maintaining health and professional dignity.

(This 10-11 hours of Rest time includes daytime after lunch and the night sleep)

The employer must grant the house helper a 2-hour afternoon rest period. This rest time supports the house helper’s well-being and productivity. Failure to comply may lead to disciplinary action.

Clients must ensure house helpers are not subjected to extended working hours and receive adequate breaks. Failure to provide rest may result in termination of services.

Standard Schedule Example

For example, a house helper starting at 6:00 AM with a 1-hour break should finish by 9:00 PM. With a 2-hour break, the workday may extend to 10:00 PM.

Overtime Policy

Repeated requests for extra hours result in an overtime fee of ₹100/hr.

Basic Facilities

Helpers must be provided drinking water, sanitation, and decent meals.

Scope of Responsibilities

Clearly Defined Professional Boundaries

No overburdening:

House Helpers perform only agreed duties. Extra work beyond the job description is not allowed unless mutually agreed upon.

Parties or celebrations:

Inform House helpers in advance about events. Extra duties must be mutually agreed and fairly compensated.

Guests in the house:

Inform house helpers about guest presence. Serving guests beyond duties requires prior consent and compensation.

Confidentiality:

Employers must not discuss service provider fees or the helper’s salary with the house help. Keep it professional.

Strict Restrictions

Medical Duties: Not trained to administer medication or medical care beyond training.
Pet Care: Feeding, bathing, or walking pets are not standard responsibilities.
Heavy Lifting: Not expected to move heavy furniture or risk physical injury.

Task Limits

Outdoor Work: Yard work or gardening is not included in indoor housekeeping.
Childcare: Nanny services or school pickups require dedicated hiring.
Deep Cleaning: Not responsible for floors scrubbing or heavy specialized cleaning.

Personal Hygiene

High Areas: Cleaning ceiling fans or high windows without tools is not expected.
Vehicle Washing: Car/Bike washing is an outdoor task and out of scope.
Washing Undergarments: Must not be asked to hand-wash. Handle personally or use machines.

Body Massage or Oil Application: House helpers are not permitted to give massages, apply oil, or use body creams. These tasks are strictly restricted.

Washing of Clothes: General hand-washing is not included. Only specific items like whites may be washed upon explicit request.