Client Services Guidelines-1
We ask all clients to follow these rules to help create a safe and respectful place to work.
1. Zero Tolerance for Racism and Discrimination
Discrimination on the basis of caste, tribe, religion, ethnicity, language, gender, or region is strictly prohibited. Any such incident will lead to blacklisting of the client.
2. No Verbal or Physical Abuse
any form of abuse—including shouting, threats, or physical harm—will not be tolerated.
3. Fair and Dignified Treatment
House helps must be treated with basic human dignity, courtesy, and fairness.
4. Access to Basic Facilities
House helps must be provided access to clean utensils, nutritious food, drinking water, restroom facilities, and reasonable rest breaks during their working hours.
5. No Retention of IDs or Documents
Employers must not retain any personal identification or belongings of the house help.
6. Timely and Full Payment
Any delays, withholding, or deductions must be reported to Get My Maids. Clients are not allowed to penalize house helps without company involvement.
7. Privacy and Safe Working Conditions
The home must be free of any form of harassment. Surveillance should be limited to public areas only, with the house help informed in advance.
8. No Overburdening with Additional Tasks
Clients must not assign extra tasks that were not part of the agreed scope of work.
9. Parties or celebrations
If the household frequently hosts parties or celebrations that involve additional guests and increased workload, house helps must be fairly compensated for the extra duties performed during such events.
Client Service Guidelines-2
Service Guidelines by Get My Maids at Get My Maids, we are committed to providing professional, safe, and ethical house helps services. To ensure clarity and protect both our clients and house helps, we have established the following service guidelines. These define what house helps are not expected or permitted to do under company policy.
Tasks That Get My Maids House Helps Are Not Permitted to Perform
Handling Valuables and Money: House helps must not be asked to handle or manage cash, jewelry, or confidential financial documents.
Confidentiality of Financial Matters: Employers must not discuss fees paid to Get My Maids or the helper’s salary with the house help. Repeated reminders to the house helpers that you are paying their salary are discouraged. Let us keep all interactions respectful and professional.
Medical Duties: Unless specifically hired as a caregiver, house helps are not trained to administer medication or assist with medical care.
Pet Care Responsibilities: Feeding, bathing, or walking pets is not part of the standard house helps services unless agreed upon beforehand.
Heavy Lifting: House helps are not required to lift or move heavy furniture or objects, as it may cause physical injury.
Outdoor Work: Tasks such as yard work, gardening, or other outdoor maintenance fall outside the scope of indoor housekeeping duties.
Childcare: Full-time babysitting, school pickups, or managing children’s routines are not included in our house help services. Clients requiring child care should hire a dedicated nanny.
Deep Cleaning: Intensive tasks like oven cleaning, floor scrubbing, or other laborious deep cleaning duties may be refused if too frequent or physically demanding.
Cleaning High or Inaccessible Areas: For safety reasons, house helps are not required to clean ceiling fans, high windows, or other elevated surfaces without proper tools.
Car/Bike Washing: Washing vehicles is considered an outdoor task and is not part of the house help’s responsibilities.
Washing of Clothes: General hand-washing of laundry is not part of the house help duties. Only selected items (e.g., white clothes, etc.) may be hand-washed when required.
Washing Undergarments: Employers must not instruct house helps to hand-wash undergarments. These should be handled personally or washed using a machine. This policy ensures hygiene and respects personal dignity.
Body Massage or Oil Application: House helps are not permitted to perform massages or apply oil to any part of the body. Such tasks are only applicable to certified elder care providers under a separate role.
Extended Work Locations: House helps are assigned to a single household. Sharing their services with neighbors, relatives, or nearby households is strictly prohibited and will result in termination of service.
Extended Working Hours: House helps are not required to work beyond their scheduled hours. Consistent requests for overtime may lead to termination of services.
✅ Commitment to Professionalism
At Get My Maids, we are committed to building a culture of trust, professionalism, and mutual respect. These guidelines are not just rules—they are the foundation of a fair and ethical working relationship.